Dreams del Estrecho

Great location and helpful staff. The breakfast each morning was a good start to the day.

Superb. Everything was perfect. Maybe need a hand towel rail and some coat hooks in the bedrooms, but apart from that, it was fantastic. The beds are very comfortable, pillows are perfect and so soft. The best night's sleep! Attention and service from the staff is impeccable. Highly recommended, thank you for having us!

Beautiful rooms with outstanding views of the Straits of Magellan. Excellent service with friendly staff. The hotel is centrally located and an easy walk to downtown Punta Arenas. The breakfast buffet was adequate but not extensive. A very nice hotel.

I stayed here a total of 3 nights - 2 nights before my Antarctic cruise, and 1 night on the way back. I really liked this hotel and it exceeded my expectations. Both rooms I was assigned were fantastic. Spacious, clean, modern, and comfortable. Lovely large bed. On the way back they gave me a massive apartment-sized room - crazy! The service is top notch once you get to the hotel. Reception and restaurant staff are fabulous. The hotel is right across the street from Unimarc - a large supermarket and very close to restaurants, souvenir stores, and the main town area and shops. I want to thank the hotel for being flexible and preparing me a hot meal that was ready in my room when I arrived after midnight. I had a late flight coming in and room service closed at 11.30pm. I arranged for them to cook me a meal and have it ready in my room at 11.30pm. This was a lifesaver! I very much enjoyed my stay here and wouldn't hesitate to stay here again. There were a couple of things that could have been improved: 1. It is very hard to get into contact with the hotel before arrival. They only respond to emails half the time. That being said, their concierge staff always responded to my emails and were a big help. Big thanks to Fernando from Concierge and Felipe from Reception who helped me greatly when I didn't get any response from the General Reception team. 2. The hotel is extremely busy and the lifts took a long time to arrive on some occasions. One of the lifts also broke down on one day and the wait was even longer. 3. Gym opening times - they have a great gym but it closes early. I think on Sunday they close at 9pm. It's terrible. For a hotel like this, they should have the gym freely open till midnight. Overall I think they did a wonderful job and provided great service on arrival. It was a great stay, thank you.

As pre-arranged by Quark Expeditions, I stayed here before and after my fly/cruise to Antarctica. The hotel's location on the waterfront was excellent [5.0] and quiet, and within walking distance to most tourist sights. The assigned rooms were fair [2.8], but were clean, spacious, and quiet. The bathrooms were very large. The furnishings and linens were very comfortable, but, they were showing their age. Also, despite what staff told me, both of my rooms had no AC; stand-up fans were in both rooms. While the rooms were very warm initially, once I opened the windows and turned on the fans, the rooms got cold. Shower water pressure and temperature were excellent. Staff service was generally very good [4.5] throughout the hotel. However, they were overwhelmed at times. Some English was spoken by staff members, which is always very much appreciated! And, everyone was very friendly and approachable. The breakfast buffet was good [4.1], with an average array of choices to serve various tastes. The food, including outside of breakfast, was generally good. Service was attentive. The gym facility was excellent [5.0]. It was one of the most comprehensive hotel gyms I've ever come across on my worldwide travels.

Reception service was terrible; customer service can be vastly improved. Property location is great though and rooms are good size and clean. There was construction on top floors and a lot of hammering in our stay during the day that forced us to go down to get peace.