My husband and I booked the King Deluxe, and upon inspecting the room, I can see that the furniture was not cleaned, it was old and dusty and had stains on it. The carpet looked like it hadn't been clean in years. The room had a bad smell to it, the bathroom area was pretty decent. I've stayed at Ameristar a few times, and I can honestly say, this was one of the worse experiences I had staying there. Ameristar PLEASE DO BETTER!
We loved our stay! The hotel was beautiful and we were so close to everything that we did! My daughter (she’s 4) had a blast in the pool and on the playground, and our older daughter and son-in-law and their 2yo twin boys also had a wonderful time. We’ll definitely be coming back!
Location = Great for the Arch
Cleanliness = 6-day stay, but the room was only serviced 3 times, requiring us to flag down a room attendant so we could have clean towels, Sheets were only changed 1 time, and the bed was just remade. Also, there was a basketball-sized spot on the headboard that was worn through the leather into the padding. This can't be cleaned correctly and everyone's head touches it. Gross.
Restaurants = convenient enough and you are charged for that convenience.
Parking = Be Aware $48 per night valet, $32 self-park, offsite options, $20 per night with a couple of blocks walk.
Overall = Taking parking into account if you can get this for $75 a night for a king room it's good, if not there are other better options for your money.
LLori KayMy trip was OK until I got ready to check out. My vehicle has been sitting in front of the hotel lobby in everybody’s way for six hours. I left my keys with the valet service to go park my vehicle. No one knew where my car keys were at my vehicle had been moved over to the side. The staff was just avoiding me in the situation saying they would call me back and then they wouldn’t. It was time to check out I didn’t want to have to pay for another night I was supposed to be at work I missed work. Finally the front desk called me they had found my keys they did not tell me where. They took the parking charge off of my bill and that was it. I really thought they should wave they charge for my entire stay I missed a days work almost lost my job and went through countless hours of stress because that’s the only set of keys I had. I’m not so sure someone didn’t take my jeep somewhere all night and bring it back early in the morning. I don’t see how I could’ve sat in that spot all night long in everyone’s way without someone getting a hold of me. There is a half a tank a gas gone and I’m not sure about the mileage. I think I deserve a refund for my stay personally 
ผผู้เข้าพักWe have been to a lot of ****** hotels in various states, this rates as an average basic hotel. It needs updated in a lot of ways. Still has corded phone in hotel bathroom as if the late 1990’s. I’m sure it was an awesome place over twenty years ago, but it has not changed with the times. It was clean but basic in all the ways possible. The restaurants at the ****** were good just the hotel itself needs upgrades.
JJared StinsonLocation = Great for the Arch
Cleanliness = 6-day stay, but the room was only serviced 3 times, requiring us to flag down a room attendant so we could have clean towels, Sheets were only changed 1 time, and the bed was just remade. Also, there was a basketball-sized spot on the headboard that was worn through the leather into the padding. This can't be cleaned correctly and everyone's head touches it. Gross.
Restaurants = convenient enough and you are charged for that convenience.
Parking = Be Aware $48 per night valet, $32 self-park, offsite options, $20 per night with a couple of blocks walk.
Overall = Taking parking into account if you can get this for $75 a night for a king room it's good, if not there are other better options for your money.
ผผู้เข้าพักBest hotel since we’ve traveled over the holidays. This was a good midway stop for us to take a rest before heading home. Staff was super nice, breakfast was included even if they originally said it wasn’t, parking was free/available (no extra surcharge), hotel was super clean and layout was nice, they provide Starbucks coffee in your room (for those coffee lovers) and they have a good coffee machine as complimentary that you can grab at anytime. They have a vending machine for you to grab any snacks if needed on your floor. The price was worth it. I would 100% stay here again! Springfield also introduced me to a few fun activities around the area as well so it’s definitely a place to go visit and if so I recommend this hotel!
ผผู้เข้าพักMy husband and I booked the King Deluxe, and upon inspecting the room, I can see that the furniture was not cleaned, it was old and dusty and had stains on it. The carpet looked like it hadn't been clean in years. The room had a bad smell to it, the bathroom area was pretty decent. I've stayed at Ameristar a few times, and I can honestly say, this was one of the worse experiences I had staying there. Ameristar PLEASE DO BETTER!